Troubleshooting export and import issues

If you encounter problems that you cannot troubleshoot or resolve using the information in the following table, contact your administrator.
 

Problem

Solution

Importing Web sites that contain hard-coded Site IDs onto a different server renders the site inaccessible.

Use environment variables in the Web site content.

Environment variables enable scripts to use up-to-date information without having to store that information themselves.

In addition to the standard environment variables, the following three environment variables are available to all scripts on your site:

  • SITE_ROOT. The root path of your site

  • SITE_CGIROOT. The top level CGI path of your site

  • SITE_HTMLROOT. The top level HTML CGI path of your site

It is recommended that content developers use these variables to avoid hard-coding Site IDs. This ensures that path names are always correct, even if those path names change.

 

The import operation fails if an IP-based site is imported to a server hosted on a network that shares the IP address of the exported site.

Contact your administrator to resolve the issue.

The export and import operation fails on certain FTP servers.

Ensim recommends the use of select FTP servers for successful export and import operations.

Files exported from versions 3.0 or 3.1 are incompatible with later versions.

Export these files using the latest version of the control panel after you upgrade from the older versions.