If you encounter problems that you cannot troubleshoot or
resolve using the information in the following table, contact your administrator.
Problem |
Solution |
Importing Web sites that contain hard-coded
Site IDs onto a different server renders the site inaccessible. |
Use environment
variables
in the Web site content.
|
The import operation fails if an IP-based
site is imported to a server hosted on a network that shares the IP address
of the exported site. |
Contact your administrator to resolve the
issue. |
The export and import operation fails on
certain FTP servers. |
Ensim recommends the use of select FTP
servers for successful export and import operations. |
Files exported from versions 3.0 or 3.1
are incompatible with later versions of the control panel. |
Export these files using the latest version
of the control panel after you upgrade from the older version. |